My Rights

What this means

Patient Responsibilities

Access

Patients have a right to health care.

Patients can access hospital services to address their healthcare needs.

Patients can cooperate with the making of appointments that are convenient to them.

Safety

Patients have the right to receive safe and high quality care.

Safe and high quality health services are provided by professional, skilled and competent trained staff.

If patients are concerned about their care we ask you to alert the in-charge staff member on duty. Please inform the Doctor or Nurse in Charge of any circumstances that might make your health care riskier.

Respect

Patients have a right to be shown respect, dignity and consideration.

The care provided shows respect to the patient and their culture, beliefs, values and personal characteristics.

It is important to tell your healthcare provider of any changes in your circumstances.

Respect also includes being mindful of healthcare staff and other patients.

Communication

Patients have a right to be informed about services, treatment, options and costs.

Explanation to patients of easily understood, timely and appropriate communication about their health care.

Patients can contribute to communication by being open and honest. To understand the instructions given to you, you can ask questions if you would like more information.

Patients can use interpreters if English is not your first language. Interpreter services are free and can be provided in person or by phone.

Participation

Patient contribution is a right to be included in decisions and choices about their care.

Patients are encouraged to contribute in making decisions and choices about their care and about health service planning.

Patients are encouraged to participate in decisions about their care. Ask questions if you are unsure about what is happening to you. Family/carers are invited to contribute where desired.

Privacy

Patients have a right to privacy and confidentiality of personal information.

Personal privacy is maintained and handling of my personal health and other information is assured.

In accordance with Privacy Legislation a request to see your records can be submitted. In some situations your health information will need to be shared between healthcare providers.

Patients can contribute by respecting the privacy and confidentiality of others.

Comment

Patients have a right to comment on their care and to have any concerns addressed.

Patients are encouraged to comment on or complain about their care and have their concerns reviewed by Hospital Management and the committee structure in a timely manner.

We encourage you to notify the staff promptly of any problems or concerns.

Patient comments about your experience as a patient at Hirondelle Private Hospital can be verbal or written Patients are issued with a Patient Feedback Sheet.

If patients have a compliment or complaint we appreciate your initial report to the Registered Nurse responsible for your care or to the Nurse in Charge.

If a concern is not resolved please contact the Director of Nursing in person or by telephone or register your complaint in writing.

References:
Australian Charter of Healthcare Rights: Australian Commission for Safety and Quality in Healthcare.
Australian Charter of Healthcare Rights – A guide for patients, consumers, carers and families.